Syncora

Services/Maintenance and support

ServiceCareBy Syncora

Maintenance and supportfrom Colombo

Maintenance and support for websites and software Syncora has built: fixes, small changes and updates, with a named contact in Colombo, Sri Lanka.

Based in
Colombo
Language
English
Pricing
After scope
Reach
Worldwide

Overview

Scoped, designed and built in Colombo

Maintenance and support

Syncora service

Syncora maintains websites and software we have built, and we can take on care of a system after a proper handover. Support means a named inbox, a response window in Sri Lanka time, and a written line between a fix and a new feature.

Launch is the start of the operating cost, not the end of the project. Frameworks age, certificates expire, and a form that worked in March fails when a provider changes a field. Maintenance is the practice of noticing that before your customers do.

Our published hours are Monday to Friday, 9:00–17:30, and Saturday to Sunday, 10:00–16:00, Sri Lanka Time. International clients overlap the morning in the UK and Europe, the afternoon in the Middle East, and the evening in Australia. Urgent cover outside those hours is only what the agreement states.

We do not offer a retainer for a system we have not been allowed to read. If the source, the host or the DNS is missing, the first task is recovery, and we will scope that separately.

What you receive

Handed over with the work. 

The scope names these before engineering starts.

  • 01

    A support window in Sri Lanka Time (GMT+5:30)

  • 02

    Security and dependency updates agreed in the retainer

  • 03

    Small content and configuration changes inside a monthly cap

  • 04

    A log of what changed

  • 05

    A separate quote when a request is new product work

Engagement

How the work runs. 

  1. 01

    Take stock

    Repository, hosting, domains, backups and who can deploy.

  2. 02

    Agree the line

    Fixes and small changes are in the retainer. New features are quoted.

  3. 03

    Watch

    Updates are applied on purpose, not whenever a bot opens a pull request.

  4. 04

    Report

    You can see what we touched. There is no silent drift.

Who it's for

The people this work is for

Teams that already have a Syncora build, or a system another team built, and need someone accountable after launch.

Industries

Often built for these teams

FAQ

Questions, answered. 

Do you support software you did not build?
Sometimes. We need the source, a way to run it, and time to read it. If the system is undocumented or we cannot deploy it safely, we will say so before accepting a retainer.
What is not included in support?
New products, new integrations and redesigns are project work. A retainer covers the care we wrote down: updates, fixes and small changes up to the agreed cap.
How fast do you reply?
The public contact form is answered within one business day. Retainer response times are whatever the agreement states. We do not advertise a response time we have not signed.

Continue

Related pages. 

Next step

Ready to scope Maintenance and support?

Tell us who will use it and what has to be true when the work is done. We reply during Sri Lanka business hours.

Start a project →Talk to us